SERVICE ISSUES
Service is important to us here at NIE. It's our goal to make every one of our products and services everything you could expect it to be. If at any time you find the level of service not to your liking, contact our office at nie@seattletimes.com, and we'll do our utmost to make it right.
To help us delivery on our pledge for excellent delivery service, please notify us immediately if your school's address or phone number has changed or is about to change.
For all service issues — such as new orders, cancellations, change to service, missed newspapers, etc. — please call 206/652-6290.
Affidavits
Important: You will receive an Affidavit after you have signed up for newspaper delivery paid for by a third party (i.e., sponsored). This delivery receipt must be signed and returned immediately following final delivery.
The Audit Bureau of Circulation (ABC) for newspapers requires that all sponsored newspapers be accounted for by a signed delivery receipt indicating delivery dates and number of newspapers. Since this is audited on a yearly basis and physical evidence of such receipts is required, NIE must strictly enforce this rule. Therefore, if you have received newspapers at no cost, paid for by a third party, i.e., sponsored, your Delivery Receipts must be returned to:
The Seattle Times NIE Program
P.O. Box 70
Seattle, WA 98111
Please return in the postage paid envelope provided to you, by the deadline date designated. If this receipt is not returned to NIE in time, NIE must bill your school district for the amount of the newspapers delivered. Failure to return the receipt may impact future eligibility to receive sponsored newspapers. We need Delivery Receipts returned if you received ANY sponsored newspapers, even if you cancelled your order prior to the end of the program.
Order Deadlines
To order your NIE classroom subscription, please go to registration.
- Monday — Friday Deliveries: Tuesdays at 4 p.m. is the deadline for any start, stop, or changes to a subscription. Changes will become effective the upcoming Monday.
- Sunday Delivery: The deadline for ordering Sunday newspapers is 4 p.m. Tuesdays, two weeks prior to the initial Sunday delivery date.
Papers are not delivered during school holidays or when students are not scheduled to be in school according to your district's calendar. Private schools provide their individual calendars unless their school days match the school district boundaries within which the school is located.
Missed Papers Notification
Late or missed newspapers? Then contact NIE immediately, so the service problem can be rectified. Call 206/652-6290; fax 206/515-5615; or e-mail nie@seattletimes.com.
Weather Affected Delivery
NIE is unable to cancel newspaper delivery due to school "snow day" cancellations. Drivers may also not be able to deliver newspapers to schools depending on the severity of the weather. During inclement weather, newspapers will be delivered in protective covering and be available for use the next day.
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